Spa Etiquette
We take pride in making our guests feel as comfortable as possible. To ensure your relaxation and enjoyment, here are a few simple guidelines to follow:

Operating Hours
10am to 10pm daily.

Booking and Reservations
Peak hours for Paya Tropical Holistic Spa occur during late afternoons and evenings on weekdays, and whole-day weekends. We encourage guests to set an appointment as early as possible to ensure availability.

Therapists
Paya Tropical Holistic Spa employs only female therapists. You may request a particular therapist's service subject to availability and schedule.

Punctuality
We urge guests to arrive for appointments on time. Arriving late may result in a shortened treatment to accommodate other guests waiting for their turn.

Attire and Valuables
Kindly leave your valuables in the hotel safe. The management will not be responsible for any loss or damage to valuables brought into the spa.

Preferences
Your comfort is important to us. Should you desire slight changes in your treatment procedure such as having your massage before your bath, adjusting the room temperature or the volume of music, simply inform your therapist.

Avoid at all costs
Paya Tropical Holistic Spa is strictly a smoke and alcohol-free environment. Please refrain from smoking, eating and drinking on the premises. While at the spa, cellular phones must be switched off or placed on silent mode.

Cancellation policy
As a courtesy to other guests, Paya Tropical Holistic Spa encourages you to come to your appointment on time, and adopts a 6-hour cancellation policy. Please honor this policy to avoid cancellation fees.